The start of a new year is a perfect time to reflect on the successes and failures of the previous. Judged by the number of visits to each of our articles, we looked back at the content you found most valuable in 2017. From your activity, we’ve compiled this list of our top 7 posts of 2017.
1. Introducing i-Fed™ Intelligent Federal Research
Federal records research is inherently time and labor intensive when it comes to ‘common name’ searches (think James Smith or Maria Garcia). The central record keeping system of the federal government (PACER) delivers all records associated with a particular name such that a single search can result in dozens of case results and files that must be hand-researched to ensure a match between the record and the subject at hand. Historically, the federal records verification process was entirely manual.
2. Product Innovation: Q&A with Liz McDonald, Product Manager at Wholesale Screening Solutions
Innovation is probably not the first word that comes to mind when thinking about the screening industry, but we’ve challenged ourselves to look at things differently. We sat down with Liz McDonald, Product Manager at Wholesale Screening Solutions, to hear how she leads our efforts around product innovation and how this benefits our customers.
3. What’s on Your Dashboard?
Do you have access at your fingertips to the data you really need to manage customer expectations, predict turnaround times, and make smarter business decisions? A few years ago, we built our own operating system to the exact specifications we needed to drive our business, create efficiencies, and service our clients in a way that is largely unexpected in this industry.
4. Can the Background Screening Industry Achieve Near-Perfect Quality in the Face of Complexity?
The decisions to hire, fire, promote, and retain employees are made in large part on the basis of data that is collected in mass quantities through a dizzying array of sources. What happens when the quality of that data is unknown or known to be poor? How can CRAs be sure the data they deliver to their clients is highly reliable?
5. Process Dependent: Why Yours is Only as Good as Your Research Provider’s
At Wholesale Screening Solutions, we set out in 2007 with the idea that our CRA customers should expect more from their public records research providers. We knew, firsthand, what it was like to sit on the CRA’s side and have little to no visibility into the key performance indicators that drive customer service and business results. We knew we had to develop an industry-leading process and we’ve done so through the following key ideals.
6. 5 Ways Our Quality Program Benefits Your Business
Without a very high level of quality, a business is at risk of losing customers, the customers are at risk of making poor decisions, and the harsh reality is, people’s lives and livelihoods and safety could also be at risk. What you really want to know is how does our quality program impact your business, and if you’re not working with Wholesale Screening Solutions already, what benefits might you be missing?
7. How We Put HRO Principles to Work
Just as naval aircraft carriers, nuclear power plants, and air traffic control systems successfully avoid disasters that would be expected to occur with great regularity, research providers and CRAs must strive to become highly reliable.
From all of us at Wholesale Screening Solutions, we thank you for your interest. This year, we look forward to continuing to provide best practices you can use to drive your business forward and transparent insight into what makes our organization a leader in the background screening industry.