Top 7 Posts from the Wholesale Screening Solutions Blog in 2017

By Wholesale Screening Solutions |

The start of a new year is a perfect time to reflect on the successes and failures of the previous. Judged by the number of visits to each of our articles, we looked back at the content you found most valuable in 2017. From your activity, we’ve compiled this list of our top 7 posts… Read more

Six Sigma Case Study: Support Ticket Volume Shows State of Quality

By Wholesale Screening Solutions |

One Six Sigma approach says that if you can measure how many defects or errors you have in a process, you can then systematically determine how to eliminate them and get as close to zero defects as possible. One way Wholesale Screening Solutions measures quality is by looking at the number of support tickets we… Read more

Six Sigma Quality & The Background Screening Industry

By Wholesale Screening Solutions |

Last month on our blog we addressed the topic of high reliability and whether the background screening industry could achieve near-perfect reliability in the face of complexity. In striving to become a high reliability organization, many turn to a set of techniques and tools for process improvement introduced by engineer Bill Smith while he was… Read more

How We Put HRO Principles to Work

By Wholesale Screening Solutions |

Just as naval aircraft carriers, nuclear power plants, and air traffic control systems successfully avoid disasters that would be expected to occur with great regularity, research providers and CRAs must strive to become highly reliable. High reliability organizations (HROs) are able to avoid catastrophes while operating in environments where accidents and errors can be expected… Read more