Answering the Call for Exceptional Customer Service

By Wholesale Screening Solutions |

Q&A with Sabrina Whittington

Inside Wholesale Interview with Sabrina Whittington, Director, Client Services Continuing our Q&A series, this month we spent time with Sabrina Whittington who is the director of client services at Wholesale Screening Solutions. She gave us an inside look at what it takes to operate a team that successfully handles more than 25,000 customer service inquiries… Read more

Good. Fast. Cheap. Can Your Public Records Research Provider Deliver All Three?

By Wholesale Screening Solutions |

Good, fast, and cheap

“Good, fast, cheap: pick two.” This has long been the mantra for everything from food to space shuttles. Yet in today’s world, there is a growing expectation for all three: good, fast, AND cheap. In the background screening industry, where lives are impacted, there are real challenges and even dangers in trying to do all… Read more

The Training-Quality Connection: Becoming a Learning Organization

By Wholesale Screening Solutions |

Inside Wholesale: Interview with Craig Forster, Training Supervisor “A learning organization is an organization skilled at creating, acquiring, and transferring knowledge, and at modifying its behavior to reflect new knowledge and insights.” – Harvard Business Review At Wholesale Screening Solutions, training our staff to deliver accurate, timely public records research is critical to our success… Read more

Humanizing Verifications: Q&A with Joshua Jones, Director of Verifications, Wholesale Screening Solutions

By Wholesale Screening Solutions |

Quality verifications with a quick turnaround are a key component of a comprehensive background screening solution, but verifications are also one of the most challenging services to deliver at scale. To learn more about the driving factors that have established our success in the realm of verifications, we interviewed Joshua Jones, Director of Verifications for… Read more