Continuous Improvement: Process Engineering and the Background Screening Industry

By Wholesale Screening Solutions |

We continue our ongoing series of “Inside Wholesale” interviews with a recap of our interview with VP of Vendor Management and Process Engineering, Carl Cogdill. Carl oversees the Wholesale Screening Solutions research network to ensure we deliver the most accurate information in the shortest possible time. He also leads the company’s process engineering efforts, where… Read more

How We Got Rid of the Black Box in the Background Screening Industry

By Wholesale Screening Solutions |

The end of the supply chain has long been considered a black box in the background screening industry. CRAs send an order to the research provider and have no certain timeframe or visibility into when they will receive the order back. This ‘black box’ creates a cascade of problems when it comes to managing client… Read more

3 Ways We Put People at the Heart of Customer Service

By Wholesale Screening Solutions |

Earlier this month we sat down with our Director of Account Management, Bryan Snow, about the concept of partnership-level customer service. He explained how we define and deliver a high level of service to our clients. Specifically, he described how Wholesale Screening Solutions recently set out to revamp the way our customer service and account management… Read more