Are you confident that your public records research provider can fulfill the volume of requests you send through?
Here at Wholesale Screening Solutions, we fulfill nearly 2 million public records searches per month and if there’s one thing we can tell you for sure — it takes a robust fulfillment process. Our ability to intake requests, route them to the appropriate resources, complete the research according to client-specific instructions, and then deliver accurate results back to the client is contingent on having fulfillment down to a science.
Through our years of refining our fulfillment approach, we’ve learned some tried and true best practices. Each of these five practices is embedded into our FuseOS operating platform to ensure we can deliver quality, timely, affordable research at any volume.
1. Load balancing of research resources
A key aspect of fulfillment is the ability to quickly and automatically route research requests to the best-fit, and most available resources. Whether that means routing the request to an in-house researcher or to a specialized researcher in Burke County, Georgia, the routing needs to be done in a way that balances the workload among the right resources to ensure fast turnaround times and quality results.
2. Custom workflows by client, fulfillment method, and jurisdiction
Every client has their own way of working. Our process needs to work with theirs, not the other way around. So, a key part of being able to fulfill a high volume of orders is to be able to customize and automate workflows to meet client needs. Workflows also need to be customized by fulfillment method (whether online or in-person research), and by jurisdiction, as each jurisdiction has nuances that impact how research best gets done.
3. Ability to pass special instructions at the order level
Despite the volume of research requests we handle, there are times where a single order may require special instructions that need to filter from the client down to the individual performing the research. Having a systematic, reliable, and streamlined approach to handling special instructions is critical to fulfillment.
4. Integration with client platform
Fulfillment of public records research across many clients requires that systems talk to each other. If our clients can’t push a button to send a research request from their platform to ours, it’s unlikely they will continue to use our services. This is why our platform features a modern and open drag-and-drop API that allows for easy integration to our clients’ platforms.
5. Includes separate workflows for Hits and Clears
Common hiccups in public records research fulfillment happen when there is a suspected or confirmed hit on a criminal record. Separate workflows and even compliance requirements must be accounted for when dealing with “hits” and “clears” and often, those workflows vary by client.
With these best practices in play, you can feel confident about your provider’s ability to meet your public records research requirements.