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Inside Wholesale Interview with Sabrina Whittington, Director, Client Services Continuing our Q&A series, this month we spent time with Sabrina Whittington who is the director of client services at Wholesale Screening Solutions. She gave us an inside look at what it takes to operate a team that successfully handles more than 25,000 customer service inquiries… Read more
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Earlier this month we sat down with our Director of Account Management, Bryan Snow, about the concept of partnership-level customer service. He explained how we define and deliver a high level of service to our clients. Specifically, he described how Wholesale Screening Solutions recently set out to revamp the way our customer service and account management… Read more
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The end of the supply chain has long been considered a black box in the background screening industry. CRAs send an order to the research provider and have no certain timeframe or visibility into when they will receive the order back. This ‘black box’ creates a cascade of problems when it comes to managing client… Read more