Category: Customer Service


First Time Cookie

By Bryan Snow |

First Time Cookie

Quite some time ago, I bought my first nice car. It was used, but it was German, and I thought I was living the life of Riley. It was in immaculate condition and just barely still under warranty. I checked the owners-manual and the maintenance records and realized that there was some service overdue. Given… Read more

Answering the Call for Exceptional Customer Service

By Wholesale Screening Solutions |

Q&A with Sabrina Whittington

Inside Wholesale Interview with Sabrina Whittington, Director, Client Services Continuing our Q&A series, this month we spent time with Sabrina Whittington who is the director of client services at Wholesale Screening Solutions. She gave us an inside look at what it takes to operate a team that successfully handles more than 25,000 customer service inquiries… Read more

3 Ways We Put People at the Heart of Customer Service

By Wholesale Screening Solutions |

Earlier this month we sat down with our Director of Account Management, Bryan Snow, about the concept of partnership-level customer service. He explained how we define and deliver a high level of service to our clients. Specifically, he described how Wholesale Screening Solutions recently set out to revamp the way our customer service and account management… Read more